Client Services
How can we help you today?
Please fill out the form below and provide as much detail as possible so we can assist you quickly and accurately.
If your message is about an existing order, include your order number for faster support.
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What we can help with:
• Order status & shipping questions
• Subscription management
• Product information & usage
• Returns, refunds, or exchanges
• General questions about PhermaLabs
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Response Time
Most messages receive a reply within 24 hours. During high-volume periods, responses may take slightly longer — we appreciate your patience.
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Need immediate answers?
Check our FAQ for quick help with common questions before submitting a request.
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Your privacy matters to us. All information submitted is used solely to assist with your inquiry and is handled securely.
Find the most frequently asked questions below.
FAQ
How do I order and is it secure?
How do I order and is it secure?
To order, visit our online shop page. Our ordering system is online 24/7
What are the terms of your 100% Money Back Guarantee?
What are the terms of your 100% Money Back Guarantee?
We are so sure that you will be absolutely thrilled with the results of PhermaLabs pheromones, that we stand behind every order with 60 Day Money Back Guarantee. We are fully committed to your satisfaction and we well honor you a 100% full money back refund of the purchase price for any reason **NO QUESTIONS ASKED!**
How long does it take to receive my order?
How long does it take to receive my order?
All orders are processed and shipped with in 24 business hours of order placement via United States Postal Service:
-USPS Ground Advantage (2–7 Business Days)
-USPS Priority Mail (1-3 Business Days)
You will receive an e-mail with a tracking number as soon as we ship your order.
Do you ship PhermaLabs products internationally?
Do you ship PhermaLabs products internationally?
Unfortunately we are not shipping internationally at this time.